Date: 12/2/2024
Learn More About Our Troubleshooting Tool and How to Use It
Our online troubleshooting tool is a powerful resource designed to streamline equipment servicing, diagnosis and repair. This means quicker access to resources that help with repairs, minimizing downtime and keeping equipment up and running. It’s faster and more convenient – plus our technical support team is always available if you need additional assistance.
Benefits of the R&M troubleshooting tool include:
- 24/7 availability: Access help anytime, even after business hours.
- Tips and tricks: Diagnose issues, such as fault codes, as they happen in the field.
- Faster resolutions: Eliminate response wait times.
Our troubleshooting tool is equipped with machine learning, so as you use it, it gets smarter and new modules can be added based on what technicians and service managers are looking for.
How to Use the R&M Troubleshooting Tool
Troubleshooting Modules include:
- Autec TB Transmitting Unit and ACRH11
- GL IOT Gateway Compulab
- Canbus troubleshooting
- ControlMaster® Aspire
- ControlMaster Edge
- ControlMaster Elite-Traveling and Hoisting
- ControlMaster LDR
- Electric Overhead Traveling Crane
- Hoist Monitor
- HoistMonitor Enclave
- HoistWatch
- R&M OLI App
- Spacemaster SX brake Specifications
New Modules just released include:
- Hoist Chain Inspection
- Steel Wire Rope Inspection
Our online troubleshooting tool brings convenience, efficiency and enhanced service to our distributors, making it an invaluable asset for technicians and service managers. It’s a great way to quickly and easily handle minor issues, such as fault alerts. If you need more support, you can contact us by phone or through the Distributor Portal, and we will provide the support you need to resolve the issue.