Date: 12/19/2023
Valuable Tools and Tips for R&M Materials Handling Distributors
At R&M Materials Handling, we stand behind our products. Full stop. We leverage our years of experience to design cutting-edge features that create value for our distributors and their customers. Because a lot goes into the design of our hoists, we offer many tools and tips to give our distributors the information required to build relationships and satisfy their customers.
Distributor Portal
The Distributor Portal is a self-service tool that provides you with valuable information, such as price guides, tech guides and the lead time matrix, so that you have everything needed to calculate and compare prices, address common troubleshooting issues, determine lead times and more.
Key features of the Distributor Portal:
- New Equipment resources, like price lists and technical guides, provide essential information to create offers to your customers and provide technical information for bids
- 24/7 access to order-specific documentation and deeper-dive manuals specifically designed for technicians means you have resources at your fingertips, even after regular business hours
- The troubleshooting tool provides tips and tricks on how to fix issues that happen in the field, such as fault codes
- Order tracking for parts and equipment lets you know where orders are and communicate to your customers
- Repository of marketing materials such as brochures, co-op info, case study opportunities and more
Resources Available
In addition to helping distributors with orders, offers and warranty claims, our dedicated support team is available to support you and your team. They can talk you through troubleshooting steps, send you needed documentation or answer questions about our products. Reference our company directory to directly contact members of the R&M team.
Our online crane builder tool provides recommendations and other helpful information based on your customers’ lifting needs. Armed with this information, end users are routed to you with an idea in mind of the types of equipment and features they might want to consider. These highly qualified leads come packed with built-in talking points to help you hit the ground running.
Total cost of ownership is often a deciding issue when building a crane. Everyone is looking for value for their money, and that’s precisely what we give them. Our online Lifetime Value Calculator provides a detailed analysis of potential savings based on three important pillars – safety, productivity and maintenance. This information can help you underline the key areas where your customers can save over the life of their crane. Use this tool during early conversations with your customer to identify key areas with potential for lifetime savings.
Informative product specification videos, case study videos and more are available on the website and can be emailed to customers to demonstrate key features and use. These videos give you the tools to quickly explain why and how to use the OLI app, which applications would use our Heavy-Duty DXW & SXL Wire Rope Hoists and the safety features of our hook latch trigger.
Each product has a brochure reviewable online or downloadable from the product page that covers its features, benefits and specs. This includes benefits and features that help your customers’ facilities perform at their best. Available in PDF format, these can be printed as a leave-behind or emailed as a link to prospective customers.
Nothing creates trust like examples of success. Our wide range of case studies demonstrates how our hoists are used in industries such as food processing, textile production, manufacturing, brewery, mining and more. These industry success stories have a common thread: our distributors worked to provide the best possible solution for their customers. Get your project listed (along with a lot of great content and free advertising) by filling out a case study form – we would love to see what you have been working on!
Our FAQ section offers technical tips on everything from reading the wiring diagrams to performing HoistMonitor® commissioning, covering current and legacy products. The information is presented in PDFs that you can download or view electronically. This means you get instant answers to the most commonly asked questions.
Our online support request tool gives you 24/7 access to all product documentation and RFQs for all your support needs. You can request a quote for new equipment or get details on the availability of spare parts so that you will have the most up-to-date information for your customers.
To make information easy to find, we’ve put all our downloadable materials in one place so you can access what you need and send a link to your customers or print the PDF and leave it behind. Materials include manuals, drawings, tech support FAQs, documents and certifications as well as additional parts sheets.
In addition to these self-serve tools, you can contact us by phone or email, and we will provide the support you need to successfully complete your projects and satisfy your customers.